I’m a big fan of Live Chats. This is a good overview. In terms of questions, I would suggest also asking “Why are you considering us now, or why are you considering a solution?” — this might be a better question than the tired “What are your pain points? or “What type of problems do you want to solve?” You might also ask “How did you hear about us?” — this could help in your marketing efforts. Most people who use Live Chats do so because they don’t like speaking to salespeople over the phone — your goal is to create trust so that they will speak with you on the phone, and maybe consider viewing your online tour or presentation.

Sales professional, Writer. Blog: http://dononselling.com. Author: Jumpstart your Sales Career: Help for New Salespeople — https://amzn.to/3eXg0O4.

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